FAQ! Need Help?

Shipping Returns & Refunds

ArtsiDecor does not provide the option to refund or exchange the product once purchased. The size and colour are mentioned to avoid the need to exchange the product. Furthermore, the Quality Check team checks each product to ensure it has no defects. However, in case of any missing item, you can register a complaint within 48 hours by emailing us at support@artsidecor.com
You are required to record a video of opening the package to prove that you didn't receive a product. Do share your order number along with the unboxing video. The team will respond to the complaint query within 2-5 working days and get in touch with you.
If you are eligible to receive the missing item, the team will communicate with you, and you will receive the missing item free of cost.

In case the delivery status shows “delivered” and you have not received the product yet, you need to inform us within 24 hours. You are requested to send an email with your order ID with the subject “wrong delivery status” to support@artsidecor.com
Failing to do so within 24 hours doesn’t make you entitled to any support from our team